Saturday, July 13, 2013

How to FAIL at Business 101

I know many people in the Pagan community who are good as gold. Many of these same people are handcrafters and put their heart and soul into the things they make and then sell in their etsy shop, or on eBay or even in their own eCommerce storefront. Which ever way they do business with the public, they are honest, and timely in getting their orders taken, processed and then shipped out as soon as possible. And if there may happen to be a hitch in the process, they take the time to contact the person who has ordered something from them to let them know there will be a delay, and how long that delay will be. They also faithfully answer emails from customers and do not ignore anything. Why?? Because they know their reputation and often times their livelihood depends on great customer service.

Recently, there have been quite a few people who are unhappy with a particular store that sells to the Pagan community (Even more recently, it happened to a family member and I can't keep quiet any longer, *sigh). Some have placed orders in good faith and waited WEEKS for their item to arrive, even after the payment was deducted from their checking or PayPal account. Unfortunately, this is not an isolated instance with this company. I have seen post after post flood my Facebook News Feed on a daily basis about the way this company doesn't fulfill their end of the transaction. They also don't answer emails, but post excuse after excuse on their Facebook page about they didn't get any messages because their email or messenger has a glitch. All the while posting the new items they have for sale...

OK... I can be reasonable here. I know things can go wonky with email and messenger and Facebook more often than not, and especially during Mercury Retrograde. However, when an order is placed over 90 days ago, the money has been deducted from the checking account, item has NOT been received and you WON'T answer the numerous emails and messages, AND this seems to be a pattern for you, I can clearly see there is something wrong with the way you do business.

So, here is where I call the problem out by name. If ANY of you who read this have done business with this particular company and have positive customer service with NO problems receiving your merchandise, then I say Good for you. Unfortunately, there are just too many in my opinion, who have had less than stellar experiences with UmbraLight Metaphysics.

To UmbraLight Metaphysics I have this to say. IF you honestly are having issues with your email and messenger, you need to create a new email account so you can keep track of those people who are not happy with the way they have been treated. You also need to figure out how to improve on your customer service. Get your shit together or get out of business! Harsh?? Perhaps. But I know from the depths of my soul, if this had happened to me and my etsy store, there would be NO second chance. Word of mouth advertising is the most effective way to promote or ruin a business of any kind...

8 comments:

  1. I knew which business you were going to mention as soon as I had read the first sentence of the second paragraph! :) I've seen LOTS of those very unhappy posts on the Facebook page as well and that has been the main reason I never ordered anything from them. Good for you for calling attention to this problem and I'm sorry for those who appear to have been misled. Maybe they will get things together...but the track record (long track record, I might add) makes it appear that it won't be a promising outcome.

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    1. Polly, I *unliked* their FB page quite a while ago, but when their shoddy practices meant stress for one of my own, that was the final straw. I will shout their name from the rooftops as an unreliable business with fraudulent practices.

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  2. Never heard of them. And a good reason to buy local.

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    1. Yes Autumn, this is the perfect reason to buy locally. Or from someone you KNOW and have had great service from. I have a few names (besides your shop) if you are interested... hit me up!

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  3. Definitely not harsh. If they can't do what they set out to do, they need to refund payments and, as you said, get their shit together. That, or fulfill orders. One or the other. Where is their honor?

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  4. Never heard of them... Then again, I'm not a huge shopper...

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  5. OOOOOOH! I am so pissed at them. I have tried and tried to get my $ 30.00 Order sent or the money returned for three months....they lie, they cheat customers and won't answer emails or private messages.... once before they held an order and lied very convincingly. NO MORE!!! Grrrrr. My own little business on FB 2Gingered Lilies Jewelry...would never do shitty business!

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  6. Umbralight is scamming people by the hundreds, evidently, and I am one of them. PLEASE get the word out to not only contact paypal BEFORE 45 days, or there is no recourse to get money back. REPORT their page, and OFTEN....Check them out on the Better Business Bureau and see just a few of the complaints. ALSO....they are currently under investigation by the OK Attorney General for fraud and theft. I got a letter from them Friday, so the process is rolling. These people are defrauding the Pagan community...and claiming to be Pagans. Everything you send out comes back three fold....I can't imagine the shitstorm THEY are going to go through for their actions!

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